Patient Experience Branch – Patient Advocate

Patient Advocate Information


Location: 3rd floor of the Bradley Building, Room 3B6/7
Hours of Operation:
0730 – 1630 Monday through Friday except Federal Holidays
Phone: 915-742-2692 / 5090 / 2508
Fax: 915-742-3467

Address:


Commander
ATTN: MCHM-DQS-PEX
5005 N. Piedras Street
El Paso, TX 79920-5001

Email: usarmy.bliss.medcom-wbamc.mbx.patient-advocate@mail.mil

Welcome to the Patient Experience Branch. The mission of the Patient Advocate Service is to act as a liaison between patients and staff with the goal of finding the best solution for the patient and the organization.

The Patient Advocate Service at William Beaumont Army Medical Center will expedite the processing of patients’ concerns through the system to enhance the relationship between patients and the staff at William Beaumont Army Medical Center. The Patient Advocate Service also provides Customer Relations Training to ensure patients, as well as staff, are treated with the respect and dignity they deserve. Most problems and concerns are best resolved in the clinic or the service area providing services to you and your Family. We suggest you speak to the clinic leadership to help resolve your concerns in the clinic or the service area providing services to you and your Family. If they are not able to resolve your concerns, please do not hesitate to contact us to speak to a Patient Advocate Specialist. We are here to ensure your concerns are properly addressed. We invite you to call us with your concerns, suggestions and compliments. If presenting a complaint, you may be asked to provide written documentation or a summary of events. A Patient Advocate Specialist will open a complaint file and gather the necessary information to investigate and resolve your issue. Based on the findings, intervention and/or action may be taken. You will be contacted by a staff member reference the findings.

You may receive a survey from the Department of Defense regarding the care you experienced as an outpatient called the Joint Outpatient Experience Survey (JOES) or as an inpatient called the TRICARE Inpatient Satisfaction Survey. Please take the time to complete these surveys to provide feedback and suggestions to improve our facility and the care you and your family receive. We value your opinion. We hope you were satisfied with the healthcare you received and rate us 10!

Thank you for taking the time to visit our website and provide us with your feedback, comments and suggestions. We remain committed to constant improvement of our services, facilities and it is our goal to provide excellent customer service and quality care for all our patients in a timely and efficient manner. Your feedback will help us in this endeavor; please click the link below: http://ice.disa.mil/