Hugo V. Mendoza Soldier Family Care Center
Relay Health is a secure message management service that is used to support Army PCMH. One of the tenets of PCMH is to provide the patient an alternate way to communicate with the Medical Home to avoid unnecessary trips to the clinic for administrative issues or to obtain information. Relay Health has a secure server that allows confidential information to be exchanged between a patient and their PCM without fear of interception by unintended recipients.
Relay Health offers much more than just a way to message your Medical Home. It is also a way to request appointments and medication renewals, ask questions of either the Medical Home Nurse or PCM, and to receive reminders of future appointments or scheduled testing. Enrollees have access to information specific to their interest or condition—there are approximately 5000 patient information handouts available to search at leisure. It is also a way for the Medical Home to send important information to the patient population (such as when flu immunizations are available or to announce dates when the clinic is closed).
To Enroll in RelayHealth, ask the front desk or screening nurse when you come in for a visit, or go to http://www.TOLSecureMessaging.com from your home computer and ask to enroll. In order to enroll you will need an e-mail address, the name of your PCM and Medical Home. After you are enrolled, the team at Relay Health will contact you to obtain permission from you to activate your account. After that you can use the service as often as you’d like and there is no cost to you. Ask the clinic staff if you have questions.