McAfee US Army Health and Dental Clinic

We are proud to offer state of the art care in our brand new 35K square foot facility. Opened in August 2013, McAfee features a more automated pharmacy and completely digital radiology, but the same personal care that our customers have come to expect with that small town feel. The Soldier Dental Clinic is now located in the same clinic as well. McAfee is open Monday through Friday (closed Thursday mornings for training). Please click on a link to the left for more specific hours. It is located at 1363 Aberdeen Avenue. If coming from the Owen Rd/ Las Cruces Gate, proceed past the headquarters flagpole making a right on Aberdeen. McAfee is 3/4 of mile down the road on the left side, just before the stop sign. If coming from War Rd, make a left onto Aberdeen just before the flagpole. McAfee is 3/4 of mile down the road on the left side, just before the stop sign. Appointments can be made during clinic hours by calling (575) 674-3500. Appointments can also be made by emailing your provider team by using secure email through http://www.TOLSecureMessaging.com or by using Tricare Online at http://www.tricare.mil/SecureLogin/Appointments.aspx

2nd Engineer Solider Care

Hours of Operation: Sick Call Monday- Friday Soldiers should report to sick call in order to be seen by the physician assistant.

Behavioral Health

McAfee provides Behavioral Health services here at White Sands. Our BH staff work closely with the primary care team to ensure all needs are addressed.

Initial appointments consist of a 15 minute screening on a computer, followed by 30 to 60 minutes with a provider. The computer screenings allow the provider to focus on the areas that are of primary concern to you during your appointment, limiting extraneous questions.

We always strive to respect the privacy of all our patients. There are times, however, where a BH provider may need to alert other team members to ensure that patients are safeguarded in times of distress.

Emergency

McAfee US Army Health Clinic does not maintain an emergency room. While minor cuts requiring stitches or Derma-bond can be accommodated during clinic hours on a walk in basis, more severe cases, such as broken bones and acute chest pain, require emergency care. Las Cruces has two hospitals, Mountain View and Memorial; both have emergency departments.

Emergency depart are available 24/7 by dialing WSMR dispatch at 915-678-1234 (as opposed to 911). There is no fee for this service.

Family Care

The outpatient clinic stands ready to provide primary and preventative care for you and your family members. A team of physicians, nurses and medics utilize a host of technology based tools (electronic health records, web based appointments, emailing lab results) to allow you to take the wheel and steer the direction of your care. You are at the center of what we do.

Our hours of operations are from 8 AM – 7 PM, Monday through Wednesday and Friday. Thursday we provide appointments from 1 PM - 5 PM (closed in the morning for training).

Consider contacting your provider team by signing up to use RelayHealth. This allows you to email your nurse with questions, receive lab results through secure messaging, or make an appointment with your provider. Go to http://www.TOLSecureMessaging.com to sign up.

Occupational Health

Occupational Health (OH) and Industrial Hygiene (IH) provide a multitude of services to keep workers healthy. OH runs the PRP program, provides medical care for select employees, and ensures the clinic can meet the White Sands Nuclear Accident Incident Response and Assistance (NAIRA) requirements. They can be reached by dialing the clinic main line, 575-674-3500. IH conducts workplace screenings to ensure health work conditions are being met in accordance with OSHA and federal guidelines. The provide ergonomic assessments and hazardous materials monitoring to ensure a healthy workforce. They can be reached at 575-674-3500.

Optometry

Optometry services are provided by a contract optometrist Tuesday and Wednesday from 8 AM – 3:30 PM. They are available for appointments and screening for both military and dependents.

Appointments can be made by calling 575-674-3500.

Pharmacy

Hours of Operation are Monday - Wednesday and Friday 8 AM - 5 PM. Thursday 1 PM - 5 PM

To request a Refill:
It is mandatory to utilize the refill phone line. It can be reached by calling 575-678-7009. Please allow three work days to process the refill.

WBAMC Self Care Card:
Eligible adult TRICARE beneficiaries who have successfully completed the self-care course are allowed to obtain up to four over the counter medication items per household from any post pharmacy every 14 days. Click on www.wbamc.amedd.army.mil, under “Featured Items” click on “Self Care Over the Counter Medication”, review slides, complete the exam with a 70% or better, and then print your results page and bring it to the pharmacy to receive your self-care card. All self-care over the counter items may only be obtained for use by a TRICARE beneficiary.

Physical Therapy

Physical therapy is postured to provide on-post physical therapy to service members twice a week. The clinic is open from 7:30 AM to 3 PM, Tuesday and Friday. A physical therapist and physical therapy technician come from William Beaumont to provide McAfees patients with on-site rehabilitative services for injured service members. McAfee is working to expand this capability to dependents in the future.

Appointments can be made by calling 575-674-3500

Preventive Medicine

Preventive Medicine provides environmental monitoring services and health promotion programs. These include conducting inspections on eating establishments across post, providing food handler’s class, and potential water monitoring. They can be contacted at 575-674-3520 / 3522.

Radiology

Hours of operation are Monday - Friday From 8 AM- 7 PM and Thursday from 1 PM to 5 PM (closed in the morning for training).

The radiology suite can be contacted by dialing 575-674-3571 / 3572
If your physician has ordered an X-ray, you can walk in and pull a number from the kiosk. Wait times traditionally are less than five minutes.

McAfee offers state-of-the-art radiology utilizing a General Electric Digital Radiography Machine. If taking a complex set of pictures that should be read by a radiologist, this tool allows the image to be uploaded to a secure server. Consequently, a military radiologist at William Beaumont or as far away as Germany can view and interpret the data, leveraging technology to better serve you.

McAfee does not have the facilities to provide ultrasound, CAT Scan, or MRI services.

Immunizations

Immunizations are offered on a walk in basis.

Lab Hours

Hours of Operation are Monday – Friday 8 AM - 5 PM
Thursday from 1 PM - 5 PM
(closed in the morning for training)

The lab can be contacted by dialing 575-674-3568.

Medical Records

Medical records helps provide services for the service member and their families to include:
Medical record management, medical record update, registration, record request, copies of physicals, requests for copies of medical records, records transfer due to PCS and or ETS, and release of information. Record requests may take up to four weeks.

Hours of operation are Monday-Friday 7:30 AM– 4:30 PM; Thursday 1 PM – 4:30 PM.

The following number can be used to contact Outpatient Records: 575-674-3568

Holiday & Training closures

McAfee US Army Health Clinic has published its list of closures for the upcoming fiscal year. They are as follows:

Federal Holidays

To ensure you are receiving the most up to date information on flu immunizations, closures and other special events, be sure to search Facebook for “McAfee US Army Health Clinic” and ‘like’ our page. You can also use Relayhealth to register for the ability to receive test results through secure messaging over the internet, have your physician renew scripts without a visit, or to be able to ask health questions of your team’s nurse or medic. To register, go to http://www.TOLSecureMessaging.com/ and click on “Register” in the top right of the page.

Secure Messaging

RelayHealth is a secure message management service that is used to support Army PCMH. One of the tenets of PCMH is to provide the patient an alternate way to communicate with the Medical Home to avoid unnecessary trips to the clinic for administrative issues or to obtain information. RelayHealth has a secure server that allows confidential information to be exchanged between a patient and their PCM without fear of interception by unintended recipients.

RelayHealth offers much more than just a way to message your Medical Home. It is also a way to request appointments and medication renewals, ask questions of either the Medical Home Nurse or PCM, and to receive reminders of future appointments or scheduled testing. Enrollees have access to information specific to their interest or condition—there are approximately 5000 patient information handouts available to search at leisure. It is also a way for the Medical Home to send important information to the patient population (such as when flu immunizations are available or to announce dates when the clinic is closed).

To Enroll in RelayHealth, ask the front desk or screening nurse when you come in for a visit, or go to http://www.TOLSecureMessaging.com from your home computer and ask to enroll. In order to enroll you will need an e-mail address, the name of your PCM and Medical Home. After you are enrolled, the team at RelayHealth will contact you to obtain permission from you to activate your account. After that you can use the service as often as you’d like and there is no cost to you. Ask the clinic staff if you have questions.

Patient Information