Patient Centered Medical Home
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Primary Care and Soldier Readiness at Ft. Bliss Enrollee Beneficiaries

The Army Patient Centered Medical Home is care as it should be
Col. Michael S. Heimall, Commander, WBAMC

William Beaumont Army Medical Center welcomes you to a new method for health care management—the Army Patient Centered Medical Home. PCMH is health care the way it should be – easy to access, patient-centered, team based and quality focused. Each patient enrolled in one of our four medical homes (Mendoza Soldier Family Care Center, Rio Bravo Medical Home, East Bliss Health and Dental Clinic and Soldier Family Medical Clinic) are assigned a primary care manager who helps them define goals and achieve improved health The PCMH is both revolutionary and old-fashioned.

Patients partner with a team of health care providers – physicians, nurses, behavioral health professionals, pharmacists, and others – to develop a comprehensive, personal healthcare plan. You are an active partner in coordination, communication, and decision-making— you are the center of your own personal health care team. In most health care systems, they don't engage the patient until the patient reaches out for care. When you enroll to one of the four medical homes, you will be assigned a team of highly qualified medical professionals who will provide you with a personalized, comprehensive care plan that meets your individual needs.

We want you to take an active role in your own health care. Your health care team will work with you to provide preventive screening and services, manage chronic health concerns and take care of new health issues as they arise.

A primary care manager is a physician, nurse practitioner or physician assistant who is your medical provider and the leader of your medical team. Your PCM helps you identify realistic health goals, and works with you to help you achieve those goals. Your PCM is also responsible for organizing, coordinating, communicating and monitoring your care across multiple settings such care as with a specialty provider or other PCMH integrated staff. Seeing your PCM at every visit is important to establish a good provider-patient relationship which is the cornerstone of patient centered care.

Col. Marc Caouette and his staff at Primary Care and Soldier Readiness Command will make every effort to give you appointments with your PCM. If for some reason your PCM is unavailable, you will see another provider from your medical home team who will have access to your medical record and is committed to honoring the plan of care you and your PCM have agreed upon. If you receive care outside the medical home, such as emergent, inpatient, or specialty care, our team will coordinate that care and ensure it is integrated into your personal comprehensive care plan.

See the below chart for access to the various patient centered
medical homes available to WBAMC beneficiaries.

Hugo V. Mendoza Soldier Family Care Center

11335 SSG Sims St
Biggs Army Airfield
Near intersection of SGM Blvd and SSG Sims St

Open: Monday – Friday
Hours: 7 a.m. – 5 p.m. (clinic)
7 a.m. – 5:30 p.m. (Pharmacy)

Closed on all federal holidays.
Notification of training holiday closures will be made well in advance.

Appointments
(915) 742-2273

Soldier Care
(915) 742-1186/1225

Family Care
(915) 742-1107/1147

Pediatrics
(915) 742-1437

Audiology
(915)-742-1366
Mon – Wed, Fri 7 a.m. – 3:45 p.m.
Thurs 7:30 – 11:45 a.m.

Immunizations
*** Appointments Only ***
(915)-742-2273

Medical Records
(915)-742-1017 / 1018
Mon – Fri 7 a.m. – 4 p.m.

Optometry
(915)-742-1301
Mon – Fri 7 a.m. – 4:30 p.m.

Physical Therapy
---Regular Appointments---
Mon – Wed, Fri 7 a.m. – 4 p.m.
Thurs 7 - 9 a.m.
1 – 4 p.m.
---Acute Care---
Mon – Fri 12:45 – 2 p.m.

Physical Exams
(915) 742-1284
Briefings held Mon – Fri
8 – 9 a.m.
**Appointment Only**

Radiology
(915) 742-1014
Mon – Fri 7:30 a.m. – 5 p.m.
No Ultrasounds on Fridays
Call regarding Walk-In X-Rays

Pharmacy
(915) 742-1400
Mon – Fri 7:30 a.m. – 5:30 p.m.
*** Refills Call Below ***
(915) 742-1200
or
1-800-916-3580

Submit refill requests:
WBAMC Pharmacy

Laboratory
(915) 742-1401

Soldier Family Medical Center

2496 Ricker Road
West Bliss (Main Post)
Near intersection of Jeb Stuart Rd and Cassidy Rd

Open: Monday – Friday
Hours: 7 a.m. – 5 p.m.

Closed on all federal holidays.
Notification of training holiday closures will be made well in advance.

Appointments
(915) 742-2273

Immunizations
(915) 742-1811
*** Walk-Ins ***
7 a.m. – 3 p.m.
Closed 11:30 a.m. – 12:30 p.m.
Appointments can be made as well

Pharmacy
(915) 742-1802
7 a.m. – 5 p.m.

Laboratory
(915) 742-4334
7 a.m. – 5 p.m.

Physical Therapy
(915) 742-6205
7 a.m. – 4 p.m.

Radiology
(915) 742-6384
7 a.m. – 5 p.m.

TBI Clinic (915) 742-4517
7 a.m. – 5 p.m.

Audiology
(915) 742-1365
7:30 a.m. – noon

East Bliss Health & Dental Clinic

21227 Torch St.
East Bliss
Go East on SGM Blvd, make Right on Torch St. Clinic on right after bridge

Open: Monday – Friday
Hours: 7 a.m. – 4:30 p.m.

Closed on all federal holidays.
Notification of training holiday closures will be made well in advance.

Appointments
(915) 742-2273

Front Desk
(915) 742-9324/9274

Soldier Care
(915) 742-9324/9325/9274

Pharmacy
(915) 742-9285/9286/9241

Physical Therapy
(915) 742-9324/9274
Closed Thursday AM

Radiology
(915) 742-9324/9274

Behavioral Health
(915) 742-9326/9327

Dental Care
(915) 742-9296/9297/9298
Sick Call is Mon – Fri
7:50 – 11:30 a.m.

Medical Records
(915) 742-9210

Optometry
(915) 742-9201/9245
**CLOSED Thursday PM**

Rio Bravo Medical Home

10460 Vista Del Sol,
El Paso, TX 79925
Suite 300 (3rd Floor)

Open: Monday – Friday
Hours: 7 a.m. – 4:30 p.m.

Closed on all federal holidays.
Notification of training holiday closures will be made well in advance.

The mission of Rio Bravo Medical Home is to bring Army medicine closer to where families live. Rio Bravo provides care for military family members as well as retirees and their family members.

Appointments
(915) 742-2273

Front Desk
(915) 742-9722

Optometry Appoinments
no appointment with private care manager needed (915) 742-2273

Immunizations
Walk-in
9 AM - 11 AM
12:30 PM - 2:30 PM
(915)-742-2273
Children under age 2 must have an appointment with provider

Pharmacy
(915) 742-9741
Mon – Fri 7:30 a.m. – 4:30 p.m.
*** Refills Call Below ***
(915) 742-1200
for pick up at Freedom Crossing, Mendoza, SFMC or WBAMC

Submit refill requests:
WBAMC Pharmacy

Laboratory
(915) 742-9743/9744
7:30 AM - 4:30 PM

William Beaumont
Army Medical Center

5005 N. Piedras St.
El Paso, Texas 79920
Click here for map
Information Desk
915-742-2121

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