Patient Centered Medical Home
Secure Messaging
Important Phone Numbers


915-742-2121(Information Desk)

WBAMC Directory
Soldier Family Medical Center (West Bliss)

Soldier Family Medical Center (West Bliss)

Hours of operation are Monday-Friday from 7 AM - 5 PM. We are closed on weekends, federal holidays and some associated training holidays.

The clinic is also closed the 1st and 3rd Thursday 1 - 5 PM of every month for training.

Pharmacy 7:30 AM - 5 PM Monday-Friday

Scheduling Appointments: Appointments may be scheduled through Central Appointment at (915) 742-2273, on-line at or one of our SFMC Front Desk numbers:

Team A:
(915) 742-3658
Team B:
(915) 742-6105
Team C:
(915) 742-2206
Team Garrison:
(915) 742-1523
11th BDE:
(915) 742-2260

Appointment Cancellations: There are two quick options to cancel appointments:

  1. For registered TRICARE Online (TOL) users, go to , log-in and select CANCEL APPOINTMENT in the appointment center.
  2. Central Appointments - (915) 742-2273

24-Hour Nurse Advice Line: Call 1-800-TRICARE, Option 1 and Talk to a registered nurse who can:

  • Answer your urgent care or non-emergency questions
  • Give you health care advice
  • Help you find a doctor
  • Schedule next-day appointments at military hospitals and clinics

Immunizations - (915) 742-1811

Vaccines are on a walk-in basis for SFMC patients only. Walk-ins are accommodated from 7 - 11 AM and 1 - 3 PM. Patients requiring immunizations from scheduled visits will be seen 7 - 4 PM. Shot records are required to administer vaccines. Patients will also need to be established in our clinic and current on preventive health to be eligible to receive vaccines.

Ancillary Clinics at SFMC Building 2496

(915) 742-2022
Medical Records:
(915) 742-4919
(915) 742-1802
Physical Therapy:
(915) 742-6205
(915) 742-3080
(915) 742-6384
(915) 742-2524
TBI/Occupational Therapy:
(915) 742-4517/6007
German Liaison:
(915) 742-5484
(915) 742-1523
(915) 742-6105
Population Health:
(915) 742-3274


Emergencies are seen in the emergency room at William Beaumont Army Medical Center. Any Animal bite is seen in the emergency room and should bypass the clinic.


  • All scheduled appointments have priority.
  • Walk-in appointments are accommodated Monday - Friday from 7 - 11 AM and 1 - 3 PM.
  • Clearing is done during normal clinic hours 7 AM - 4 PM.
  • Immunizations clinic is closed from 1 - 5 PM on the first and third Thursday for training.

Laboratory Services

Laboratory services are available from 7 AM – 12 Noon and 1 PM – 4 PM daily for blood collection. No blood is drawn after 3:00 PM except for emergencies.

WBAMC Optometry Service



The WBAMC Optometry Service provides quality optometric care to active duty soldiers, retirees and their dependents beginning at age four.

Optometry Services Available

  1. Provide all primary care to patients as it relates to the eyes and vision.
  2. Perform diagnosis of visual and ocular problems through external and internal physical evaluation of the eyes and surrounding structures.
  3. Treats visual disorders through the prescription of corrective lenses, vision training, and pharmacological means as indicated.
  4. Provide emergency eye care services from the hours of 7 AM - 4 PM, (M-F excluding holidays) including diagnosis and treatment of ophthalmic trauma and other eye-related pathologies. For emergency ocular care outside these hours, all TRICARE beneficiaries are directed to the emergency room.


Contact Lenses

  1. 1. TRICARE covers “Medically Indicated Contact Lenses” only for treatment of:
    1. Infantile glaucoma.
    2. Corneal or scleral lenses for treatment of keratoconus.
    3. Scleral lenses to retain moisture when normal tearing is not present or is inadequate.
    4. Corneal or scleral lenses to reduce corneal irregularities other than astigmatism.
    5. Intraocular lenses, contact lenses, or eyeglasses for loss of human lens function resulting from intraocular surgery, ocular injury or congenital absence.
    6. "Pinhole" glasses prescribed for use after surgery for detached retina.
  2. Adjustments, cleaning, and repairs for eyeglasses are not covered.

Infant / Children Exam Policy

Parents/ Guardians are responsible for your children and family members. It is recommended that only the child that is being examined with an appropriate guardian is in the exam room during your visit. Ultimately, the decision of whether or not the exam will continue is up to the provider if the above is not followed. Please understand this is not only a safety precaution to staff and equipment, but this is needed so that your eye care may continue to be World Class and we can give the patient the attention they deserve.

Information on alternate child care information provided by Fort Bliss can be found at the following link:

Office of the Chief

Chief of Optometry Service
MAJ Chan Webster

NCOIC, Optometry Service
SPC Rachael Dupree

Technician Supervisor
Katrina Jones-Warren

Mendoza Optometry Clinic
BLDG 11335 SSG Sims ST., BAAF
Ft. Bliss, TX 79916
Phone: (915) 742-1301 or (915) 742-5225

East Bliss Optometry Clinic
BLDG 21227 Torch Rd.
Ft. Bliss, TX 79916
Phone: (915) 742-9325 or (915) 742-9324

SFMC Optometry Clinic
BLDG 2496 Ricker Rd.
Ft. Bliss, TX 79916
Phone: (915) 742-2022

Hearing Conservation

  • Appointments line: (915) 742-2273
  • Hearing Conservation hours: 7:30 AM - 4 PM Monday through Friday.
    Closed for Lunch 12 to 1 PM
  • Hearing tests for physical exams and individual referrals are done on a walk-in basis from 7:30 - 9:00 AM.
  • Unit testing is coordinated through the OIC, Major Lindholme, (915) 742-1363 or the SRP site.
  • Soldiers with chronic, recurrent hearing deficits should be seen by appointment only (call (915) 742-2524).
  • Soldiers with acute hearing concerns can call directly at (915) 742-2524 or make an appointment at hearing conservation or with their primary care manager for evaluation and treatment.


The SFMC Pharmacy processes new prescriptions and also provides over the counter (OTC) medications for the Self-Care program. Refills from other military facilities will be honored and transferred only if the prescription is current and the medication is available. The SFMC stocks most commonly prescribed medications, but not the full WBAMC formulary. If a medication is temporarily out of stock, your prescription will be processed with a label that will allow it to be filled at the Main Pharmacy at WBAMC.

We encourage you to use mail order pharmacy. Ask your provider about a hand written prescription that will need to be faxed to express scripts. Save on gas and time.


  1. Refills are called into the automated refill system (915-742-1200) with the prescription number and picked up at either Freedom Crossing Pharmacy or Main Outpatient Pharmacy

To pick-up medications:

Over the Counter Medicine

You need to have a Self-care sticker along with a valid military I.D. card

Pharmacy Hours

7:30 AM - 5 PM Monday through Friday

Closed Weekends and all Federal Holidays

RelayHealth is a secure message management service that is used to support Army PCMH. One of the tenets of PCMH is to provide the patient an alternate way to communicate with the Medical Home to avoid unnecessary trips to the clinic for administrative issues or to obtain information. RelayHealth has a secure server that allows confidential information to be exchanged between a patient and their PCM without fear of interception by unintended recipients.

RelayHealth offers much more than just a way to message your Medical Home. It is also a way to request appointments and medication renewals, ask questions of either the Medical Home Nurse or PCM, and to receive reminders of future appointments or scheduled testing. Enrollees have access to information specific to their interest or condition—there are approximately 5000 patient information handouts available to search at leisure. It is also a way for the Medical Home to send important information to the patient population (such as when flu immunizations are available or to announce dates when the clinic is closed).

To Enroll in RelayHealth, ask the front desk or screening nurse when you come in for a visit, or go to from your home computer and ask to enroll. In order to enroll you will need an e-mail address, the name of your PCM and Medical Home. After you are enrolled, the team at RelayHealth will contact you to obtain permission from you to activate your account. After that you can use the service as often as you’d like and there is no cost to you. Ask the clinic staff if you have questions.