Hugo V. MEndoza Soldier Family Care Center Building

Hugo V. Mendoza Soldier Family Care Center

This clinic is located on East Fort Bliss on SSG Sims Street, next to the Chambers Dental Clinic. When entering the installation from the Biggs gate take SGM Blvd. and turn left onto SSG Sims Street, the building is located on your left.

The Mendoza Soldier Family Care Center is open Monday - Friday from 7 AM- 5:30 PM to provide additional time for patients to complete diagnostic tests or pick up prescriptions ordered by their doctors. The primary care practices inside of the Mendoza clinic are open 7 AM - 4 PM. These primary care practices include Pediatrics, Family Care, and Soldier Care. Click on the links for those practices for more information. The Mendoza clinic will be closed on all Federal Holidays and a select few Training Holidays.

Please use the below listed numbers to contact the Mendoza Soldier Family Care Center. These numbers may be used to make telephone consults and reschedule a follow-up or for any general questions about the clinic. Please call (915) 742-2273 or go to TRICARE on-line (TOL) to schedule appointments.

  • Pediatrics – (915) 742-1437
  • Family Care – (915) 742-1107/1147
  • Soldier Care – (915) 742-1186/1225

Hugo V. Mendoza Soldier Family Care Center

The WBAMC ER (main hospital) is the only Military Treatment Facility (MTF) in the Fort Bliss footprint that has an Emergency Room (ER) to receive patients. Although we strive to care for everyone as quickly as possible, the number of patients we can serve per hour is limited by a finite number of beds and physicians. Our goal in the Emergency Department is to treat, then release or admit all patients presenting for care. Although some circumstances are beyond our control and create delays that are longer than we would like, you may be assured that when you are seen you will be given our careful attention and the highest quality medical care. At Therefore, patients are prioritized based on the urgency of their complaint. This is called triage. We use a widely accepted process called the Emergency Severity Index (ESI), which is an algorithm for sorting patients into five severity categories:

  • Category 1 is a true emergency and consists of patients who need to have medical attention immediately or risk loss of life or limb.
  • Category 2 are those emergency patients who need treatment within 30 minutes or their condition could deteriorate.
  • Category 3 patients are stable but need treatment within several hours or their condition could deteriorate.
  • Category 4 patients are non-urgent patients who are stable and could be seen by their Primary Care Provider on a "same day" basis. The Emergency Department will see these patients if they have the time and resources.
  • Category 5 patients are non-urgent and have minor illnesses or symptoms that may have been present for more than a week, such as rashes or minor aches and pains.

If you are triaged as Category 4 or 5, any time a Category 1, 2 or 3 patient reports to the ER they will be seen before you. Regardless of how one arrives at the ER, whether by ambulance or by walking, all patients are prioritized by severity (triaged). If you walk in the front door with a heart attack or other serious trauma, you will be rushed to a bed; care for patients who have been triaged to lesser categories will be delayed. If you come by ambulance for an ankle sprain at a very busy time, you may go through the triage process and then wait along with other patients of similar severity.

Patients triaged in the ER as category 4 or 5 might be fast-tracked into what we call Quick Care. In this area our nursing staff treats illnesses such as coughs and colds, strains and sprains, back pain, flu-like symptoms, nausea and vomiting, ear aches, mild asthma, skin irritations like a rash, and common infections like strep throat or those of the urinary tract. These types of medical issues are appropriate for the primary care setting, and calling Central Appointments at 742-2273 can help get the care you need while avoiding the longer ER wait for non-emergencies.

Family Care

The Family Care Clinic is privileged and pleased to help you manage your primary care needs. Our caring staff of providers, nurses, medics and administrators is dedicated to ensuring that your experience with our department is built on trust, compassion, and respect. We are committed to placing your needs at the center of all we do. Thank you for entrusting your health care to us.

Our hours of operation are Monday – Friday from 7:00 AM- 4:00 PM (Closed 2nd and 4th Thursday afternoons monthly for training)

To schedule an appointment to see your Primary Care Manager or receive Immunizations, please call (915) 742-2273.

If you would like to leave a message for your provider, please call the Front Desk at (915) 742-1147/1107.

Pediatric

The Pediatric Clinic located at the Mendoza Soldier Family Care Center provides primary pediatric care to infants, children and adolescents from newborns to age 18. Our mission is to deliver the best, most up to date and most comprehensive medical services to our families. Our vision is to work as a team to commit to our patients, and provide you with a Medical Home for all your needs.

Hours of operation are Monday – Friday from 7:00 AM- 4:00 PM (Closed 2nd and 4th Thursday afternoons monthly for training).

To schedule an appointment to see your Primary Care Manager or receive Immunizations, please call (915) 742-2273.

If you would like to leave a message for your provider, please call (915) 742-1487.

Soldier Care

Hours of Operation are Monday- Friday 7:00 AM- 4:00 PM (Closed 2nd and 4th Thursday afternoons monthly for training).

Garrison Soldiers
To schedule an appointment to see your PCM or receive Immunizations, please call (915) 742-2273.

If you would like to leave a message for your provider, please call the Front Desk at (915) 742-1186/1225.

Garrison Sick Call Hours are Monday- Friday from 7:00 AM- 8:00 AM

1AD Soldiers:
Please schedule an appointment to see your BN PA or receive immunizations at your Aid Stations.

For additional information, please see attached brochure.

Immunizations

To better serve our patients at the Mendoza Soldier Family Care Center (SFCC) who ONLY require immunizations, and in order to alleviate the long wait times that are often associated with walk-ins, we are pleased to announce that we are now offering appointments specifically for providing immunizations.

Please remember that all children less than 5 years of age require a yearly physical with their primary care manager (PCM) prior to receiving immunizations. If your child needs this yearly physical, please schedule a “well-baby” or “well-child” appointment instead. Immunizations will be provided immediately after the well-baby/well-child appointment without the need to schedule a separate immunization appointment.

1st Armored Division and assigned 1st AD Brigade Soldiers must still coordinate with their Battalion Aid Station or Brigade provider for immunizations.

Always remember to bring shot records to every visit so vaccine histories can be verified and we can determine which shots are needed.

You may make appointments for immunizations by contacting the Central Appointment Call Center at (915) 742-2273 or 1-800-831-0919.

Internal Behavioral Health Consultation Service

The Internal Behavioral Health Consultant (IBHC) is a psychologist, social worker or psychiatric nurse practitioner specially trained to work as a member of your Patient Centered Medical Home (PCMH) team. Because you will be seen by the IBHC within the primary care clinic, you can expect your IBHC to have a close working relationship with your primary medical provider.

Your appointment should last no longer than about 30 minutes. You will be asked specific questions about your physical symptoms, the emotional concerns you are experiencing, your behaviors, and how all of these might be related. Your IBHC will share with you brief, solution-focused skills and techniques that might help you feel better.

The IBHC does not provide traditional psychotherapy, it simply adds another facet to your complete healthcare within your PCMH team. If you request it, or the IBHC thinks you would benefit from it, he or she will work with your provider to enter a referral to specialty behavioral health services for you. Another difference from specialty behavioral healthcare is that your IBHC will document the assessment and recommendations in your outpatient medical record. He or she will not document in a separate behavioral health record.

Your IBHC will make every effort to protect your privacy and confidentiality, consistent with military and federal regulations. However, your IBHC will share your information with your PCM and other members of your healthcare team. Additionally, like all providers, they must report information from any active duty patient that could have a negative impact on our mission.

Your Primary Care Manager (PCM) is in charge of your healthcare. The IBHC’s main job is to help create the best integrated healthcare plan for you!

Lab

Hours of Operation are Monday – Friday 7:00 AM - 5:00 PM
Phone#: (915) 742-1401

Radiology

Hours of operation are Monday - Friday From 7:30 AM- 5:00 PM for Diagnostic Radiology and Mondays - Thursday for ultrasound.

If your provider has submitted an order for you to get an X-ray, you may walk-in to radiology during business hours.

If your provider has submitted an order for you to get an Ultrasound please call to schedule an appointment.

Mendoza Radiology Dept Front desk And Ultrasound appointments
Phone #: (915) 742-1014

Medical Records

Provides services for the service member and their families to include:
Medical Record Management, Medical Record Update, Registration, Record request, copies of physicals, requests for copies of medical records, records transfer due to PCSing & ETSing, and Release of information.

Record request takes anyway from 30 to 45 Business days.

Hours of operation are Monday-Friday 7:00 AM– 4:00 PM (Closed on all federal Holidays & Saturday-Sunday).

The following numbers can be used to contact Outpatient Records:
Phone #: (915) 742-1017
NCOIC: (915) 742-1018

Pharmacy

Hours of Operation are Monday- Friday 7:30 AM- 5:30 PM.
Phone #: (915) 742-1400

To request a Refill:
It is MANDATORY to utilize the phone-in, internet, or postcard refill system for all prescription refills.

Call: (915) 742-1200 or toll free at 1-800-916-3580. When prompted, press “1” and follow instructions to order refills.

Online: www.wbamc.amedd.army.mil and under “Featured Items” click on “WBAMC Pharmacy”

If you experience any problems, please call (915) 742-9017 during business hours. Patients can choose to pick up their refills at the Mendoza Clinic Pharmacy, Freedom Crossing (PX) Pharmacy on Fort Bliss, or the WBAMC main Pharmacy.

WBAMC Self Care Card:
Eligible adult Tricare beneficiaries who have successfully completed the self-care course are allowed to obtain up to four over the counter medication items per household from any post pharmacy every 14 days.

www.wbamc.amedd.army.mil, under “Featured Items” click on “Self Care Over the Counter Medication”, review slides, complete the exam with a 70% or better, and then print your results page and bring it to any post pharmacy to receive your self-care card.

If you do not have internet access, please contact the Wellness Center at 742-1869.

Physical Therapy

Hours of operation: Monday - Wednesday, Friday
7:00 AM - 11:30 AM: Appointments
12:45 PM - 2:00 PM: Acute Care hours
1:00 PM - 4:00 PM: Appointments
Thursdays
7:00 AM - 9:30 AM: Appointments
12:45 PM - 2:00 PM: Acute Care hours
1:00 PM - 4:00 PM: Appointments

(915) 742-1321

Mendoza Physical Therapy is currently seeing Active Duty patients only.

Patients are to arrive 15 minutes before each appointment preferably in APFUs or modest civilian work-out attire.

ID card is required for check-in.

Acute Care Clinic is by direct referral from Primary Care Managers only and requires referral slip for check-in.

WBAMC Optometry Service

Optometry

Mission

The WBAMC Optometry Service provides quality optometric care to active duty soldiers, retirees and their dependents beginning at age four.

Optometry Services Available

  1. Provide all primary care to patients as it relates to the eyes and vision.
  2. Perform diagnosis of visual and ocular problems through external and internal physical evaluation of the eyes and surrounding structures.
  3. Treats visual disorders through the prescription of corrective lenses, vision training, and pharmacological means as indicated.
  4. Provide emergency eye care services from the hours of 0700-1600, (M-F excluding holidays) including diagnosis and treatment of ophthalmic trauma and other eye-related pathologies. For emergency ocular care outside these hours, all TRICARE beneficiaries are directed to the emergency room.

Policies

Contact Lenses

  1. 1. TRICARE covers “Medically Indicated Contact Lenses” only for treatment of:
    1. Infantile glaucoma
    2. Corneal or scleral lenses for treatment of keratoconus
    3. Scleral lenses to retain moisture when normal tearing is not present or is inadequate
    4. Corneal or scleral lenses to reduce corneal irregularities other than astigmatism
    5. Intraocular lenses, contact lenses, or eyeglasses for loss of human lens function resulting from intraocular surgery, ocular injury or congenital absence
    6. "Pinhole" glasses prescribed for use after surgery for detached retina
  2. Adjustments, cleaning, and repairs for eyeglasses are not covered.

Infant / Children Exam Policy

Parents/ Guardians are responsible for your children and family members. It is recommended that only the child that is being examined with an appropriate guardian is in the exam room during your visit. Ultimately, the decision of whether or not the exam will continue is up to the provider if the above is not followed. Please understand this is not only a safety precaution to staff and equipment, but this is needed so that your eye care may continue to be World Class and we can give the patient the attention they deserve.

Information on alternate child care information provided by Fort Bliss can be found at the following link: https://webtrac.mwr.army.mil/webtrac/blisscyms.html.

Office of the Chief

Chief of Optometry Service
915-742-1301
NCOIC, Optometry Service
915-742-1309

Mendoza Optometry Clinic
BLDG 11335 SSG Sims ST., BAAF
Ft. Bliss, TX 79916
Phone: (915) 742-1301 or (915) 742-5225

East Bliss Optometry Clinic
BLDG 21227 Torch Rd.
Ft. Bliss, TX 79916
Phone: (915) 742-9325 or (915) 742-9324

SFMC Optometry Clinic (UNDER RENOVATIONS)
BLDG 2496 Ricker Rd.
Ft. Bliss, TX 79916

Audiology

Hours of Operation: Monday-Wednesday & Friday 7:30 AM- 3:45 PM / Thursday 7:30 AM- 11:45 AM
Phone #: (915) 742-1366

If you are in need of scheduling a block of time for a group of 15 or more personnel, please contact SGT Francois, NCOIC, at 742-1365

Physical Exams

Hours of Operation: Monday – Friday 7:00 AM – 4:00 PM
(Closed for Lunch from 12:00 – 1:00 PM)
(Closed during Physical Exams Briefing 8:00 AM – 9:00 AM)
(Closed every 2nd & 4th Training Thursday 1:00 – 4:00 PM)
(Closed every 3rd Thursday Soldier Care meeting 2:00 – 4:00 PM)

Physical Exams Briefing: Monday – Friday at 8:00 – 9:00 AM (By appointment only)

Phone #: (915) 742-1284

Services provided:
The Physical Examination section facilitates the completion of various physical exams which include all Army school physicals (Airborne, Ranger, Special Forces, Sniper, SERE, Dive, HALO, OCS/WOC, ROTC, etc.), enlistment physicals, Chapter 13 & 14 separation physicals, retirement physicals, and over 40 physicals. Of note, the Physical Examination section is NO longer involved in facilitating Flight/Aviation physicals. Flight/Aviation physicals are now completed and facilitated by the Aviation section at the SPC Hugo V. Mendoza Clinic, 2nd floor next to the Physical Examination front desk.

RelayHealth is a secure message management service that is used to support Army PCMH. One of the tenets of PCMH is to provide the patient an alternate way to communicate with the Medical Home to avoid unnecessary trips to the clinic for administrative issues or to obtain information. RelayHealth has a secure server that allows confidential information to be exchanged between a patient and their PCM without fear of interception by unintended recipients.

RelayHealth offers much more than just a way to message your Medical Home. It is also a way to request appointments and medication renewals, ask questions of either the Medical Home Nurse or PCM, and to receive reminders of future appointments or scheduled testing. Enrollees have access to information specific to their interest or condition—there are approximately 5000 patient information handouts available to search at leisure. It is also a way for the Medical Home to send important information to the patient population (such as when flu immunizations are available or to announce dates when the clinic is closed).

To Enroll in RelayHealth, ask the front desk or screening nurse when you come in for a visit, or go to www.RelayHealth.com from your home computer and ask to enroll. In order to enroll you will need an e-mail address, the name of your PCM and Medical Home. After you are enrolled, the team at RelayHealth will contact you to obtain permission from you to activate your account. After that you can use the service as often as you’d like and there is no cost to you. Ask the clinic staff if you have questions.

Visitor's Guide

What to bring:

-Current list of your medications OR all your prescription bottles
-For your safety and to improve the quality of care you receive we strongly recommend that you carry a list of your medications with you to all of your medical visits. If you do not have an accurate list, you can create one using this printable worksheet (or another form that you prefer). Additionally, during your visit at the Internal Medicine Clinic we can provide you with a current medication list.
-Print and fill out a copy of our check-in worksheet

-If you have been seen by our clinic after April 1 2013, please print this follow up worksheet

-If you have not been seen by our clinic since April 1 2013, please print this new worksheet

-Medical records from non-military treatment facilities
For example, network specialists, non-WBAMC ER visits, Colonoscopy reports
-Vaccination records
For all vaccinations completed outside a military treatment facility.

-Please arrive 15 minutes before your appointment time to allow adequate time for parking, check-in and screening. If you are checked-in more than 10 minutes late, we will do our best to work you into the schedule later that day OR you will have the option to reschedule your appointment. If you need to cancel your appointment at the last minute, please call our front desk clerk
(915) 742-3989.

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