WBAMC Guide to Guest Services

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Learn about all our services at WBAMC . From accomodations to guidance for family and friends.

Welcome

Welcome to William Beaumont Army Medical Center. Thank you for selecting us to provide your medical care. We understand your hospitalization is probably not an entirely pleasant experience, but we will do our best to make you as comfortable as possible. Our team of dedicated and caring professionals is here to make your treatment as safe and effective as modern medicine can make it.

We know coming to our medical center may cause you and your family to worry. We also know that when you have to stay at our medical center, you and your family may worry even more. This is normal.

Our hospital staff has lots of questions to ask about you and your health. This is so we may know more about you and take good care of you. This also helps us make plans with you about care you might need after you leave the hospital. These plans may include clinic appointments and having a nurse come to visit you after you go home. You may also have many questions for us when you have to stay in our medical center. These questions might include:

  1. What is my sickness?
  2. Why do I have to stay?
  3. How long do I have to stay?
  4. What will happen to me at the medical center?
  5. What will happen when I leave?

You may talk to our doctors, nurses, and other staff about any of your worries. Don't be afraid to ask our hospital staff any questions. If you have any questions or concerns, please don't hesitate to ask your physician, your nurse or anyone on your health care team. Also, if at anytime you feel you are not being treated in an appropriate and concerned manner, please notify Patient Assistance at 569-2692 for the information necessary to register your concern.

Again, thank you for choosing William Beaumont Army Medical Center. We wish you a speedy recovery and good health in the future.

Sincerely,
Commander
William Beaumont Army Medical Center

WBAMC Mission

Deliver comprehensive, high quality healthcare and preventive services to the Warriors in Transition, Soldiers, Family Members and Patients entrusted to us.

Ensure medical readiness of all Soldiers assigned and deployed at Fort Bliss/WSMR and deliver highly skilled Warrior Medics to the force.

WBAMC Vision

First to Care: Excellence in all we do

Army Values (LDRSHIP)

Loyalty
Bear true faith and allegiance to the U.S. Constitution, the Army, your unit and other soldiers.
Duty
Fufill your obligations
Respect
Treat people as they should be treated.
Selfless Service
Put the welfare of the Nation, the Army and your Subordinates before your own.
Honor
Live up to all the Army values.
Integrity
Do what's right, legally and morally.
Personal Courage
Face fear, danger, or adversity (Physical or Moral).

Your Accommodations

Your Room

Your room assignment at William Beaumont Army Medical Center is based upon your admitting diagnosis and the bed availability on the day of your admission.

Your Hospital Bed

Most beds available at this facility are electrically operated, and your nurse will show you how to work your bed properly. Your hospital bed is probably higher and narrower than your bed at home. Bedside rails are for your protection. They may be raised at night or during the day if you're resting, recovering from surgery or taking certain medications.

Room Temperature

All rooms in the hospital are centrally heated and air-conditioned. If your room temperature is not comfortable, please notify the nursing staff.

Calling Your Nurse

A button to call your nurse is located at your bedside. When you press the button, the nursing station is alerted that you need assistance, and a light flashes on above your door. A staff member will respond to your signal as soon as possible.

During the Night

Please stay in bed after you have been prepared for the night. Strange surroundings and sleeping medications may create a hazard if you get out of bed. For assistance during the night, use your call button.

Television

Color television sets are provided free of charge in each room. Please be considerate of other patients by playing TV sets softly and by turning off your set at bedtime. The Patient Channel is featured on the half hour on channel 29 and offers timely up-to-date patient education 24 hours a day. You may also access information about this channel online at http://www.thepatientchannel.com

Telephones

Telephones are provided in each room, except in the critical care units. Patients may receive calls in their rooms from 9 a.m. to 9 p.m. Local calls may be made at any time from the room by dialing 9 and the number. Long distance and toll calls can be made at any time by using your personal calling card. Long distance calls cannot be charged to your room. Your family and friends can call you in your room at any time between 9 a.m. and 9 p.m. They may obtain your room's telephone number from the nursing staff. The use of cellular phones in the hospital is prohibited. They may interfere with the equipment used in caring for our patients.

Leaving the Unit

If you want to leave the unit, please check first at the nurses' station to make sure your doctor has given approval and to let the staff know where you can be reached. It is important to stay in your room until your doctor has made rounds and treatments have been completed.

Your Hospital Team

Medical Social Workers

Medical Social workers are assigned to each patient care area and are trained to help patients and family members deal with financial, social and emotional problems that relate to illness or hospitalization. Members of the department work with patients and families to help deal with long-term illnesses and rehabilitation and are involved in discharge planning. Some of the services they arrange are Inpatient and Outpatient Rehabilitation, Skilled Nursing, Nursing Home Care, Assisted Living, Foster Home Placement, Hospice Care, Respite Care, Home Care, delivery of medical equipment and patient transportation. Medical Social Workers may be reached at 915 569-2833 / 2816.

Patient Accounting

A representative from the Hospital Treasurer's Office can answer questions about your hospital bill and help you interpret financial policies and billing procedures at the hospital. You may call them at 915 569-2159 Monday through Friday from 7:30 a.m. to 4:30 p.m.

Housekeeping

A member of the housekeeping staff cleans your room. If there is a housekeeping problem in your room, tell your nurse, and it will be taken care of as soon as possible.

Volunteers

American Red Cross Volunteers contribute many hours of service to the hospital. They supplement the services of the hospital staff in many ways and can be identified by their uniforms and nametags.

Other Personnel

During your stay many other healthcare professionals, such as personnel from the laboratory and radiology departments and physical or occupational therapists, may visit you. In addition, the William Beaumont Army Medical Center family includes many behind-the-scenes workers, such as accountants, engineers, secretaries, food service workers and others who contribute greatly toward your well-being while you are here.

Food and Nutrition Services

Dietary Services

Wholesome, nourishing and well-balanced meals are an important part of your treatment and recovery. The Nutrition Care Division makes every effort to provide nutritious meals that are prepared according to your doctor's orders. Patients are served breakfast between 6:00 a.m. and 9:30 a.m., lunch between 11:00 a.m. and 2:30 p.m., and dinner between 4:00 p.m. and 6:15 p.m. Occasionally your meal may be delayed if you are scheduled for a special test or treatment. Whenever possible, you will be served after your examination or test. Your breakfast tray will include a menu from which you can order your meals for the next day. Please mark your menu so it will be ready for pickup. If you have difficulty making menu selections, a member of the Dietary Department will be happy to help you. Call 569-2525 for assistance. If you are on a special diet prescribed by your doctor, you will receive menus tailored to your specific needs. If a family member or friend wants to eat in your room with you, the person may go to the cafeteria, buy a meal there and take it back to your room.

Cafeteria and Snack Bar

The cafeteria at William Beaumont Army Medical Center is open daily and is located on the First Floor of the Main Building. While it is primarily designed to serve hospital employees, visitors are welcome to eat in the cafeteria at any time it is open. Patients who have permission to eat in the cafeteria must show their hospital armband to the cashier in order to be exempt from paying for their meals. A snack bar is located next to the cafeteria. It serves a variety of foods. You may contact the nursing staff for operating hours of these facilities.

Vending Machines

Vending Machines for snacks and beverages are located throughout the hospital. Contact the nursing staff for particular locations.

Food Carts

A food cart is also found on the third floor of the Main Hospital near the Pharmacy.

For Your Safety and Security

Smoking

Cigarettes and smoking materials are not sold at William Beaumont Army Medical Center, and smoking is strictly prohibited throughout the hospital. Visitors may smoke only in designated smoking areas located outside on the first, third, and fourth floors. You may contact the nursing staff for particular locations of smoking areas.

Oxygen

Special regulations govern the use of oxygen where patients are located. Non-approved electrically operated equipment and aerosol products are not permitted in these areas.

Fire Drills

For your protection, the hospital conducts fire and disaster drills regularly. If a drill occurs while you are here, please remain in your room and do not become alarmed. The hospital is a fire-resistant building, and the staff is trained in fire protection.

Wheelchairs

Wheelchairs are available on all nursing units, but getting in and out of them without assistance may be hazardous. Please ask for help from a member of the hospital staff. When seated in a wheelchair, you are required to use its seatbelt. Do not use a wheelchair if it is missing a seatbelt or if it appears it is not working properly. Please report unsafe wheelchairs to the staff.

Medications

All medications you take while in the hospital are prescribed by your doctor, dispensed by the hospital pharmacy and administered by a nurse. Patients are not permitted to take their own drugs or keep personal medications at their bedsides without specific written orders from the doctor. Prescriptions given to you when you leave may be filled in the William Beaumont Army Medical Center Pharmacy. The nursing staff will assist you with this process upon your discharge from the hospital.

Patients with Special Needs

Some of you may have special requirements while under our care. Please advise any of our staff of these needs so we may better serve your needs.

Valuable or Lost Items

Patients are asked not to bring items of value to the hospital. If you do bring a valuable item, it should be deposited in the safe in the Hospital Treasurer's Office. You will be given a written receipt for all items, which must be presented when you withdraw them. The hospital does not accept responsibility for items of value unless they are deposited in the safe. If you lose something, please notify your nurse immediately, and we will make every effort to help you find it. Unclaimed articles are turned in to the Security Office, where they are kept for approximately 7 days. To inquire about lost articles, call Security at 569-2304.

Patient Safety

Patients and family members are responsible to report any unsafe or suspected unsafe actions and/or circumstances while in the hospital, either as an inpatient or during an outpatient clinic visit. Please report these to the staff immediately or call the Patient Safety Manager at 569-7233.

Patients and family members at times want to leave the unit. If you are using medical equipment such as a wheelchair or infusion pump, ask the staff for instructions on the proper use of the equipment while you are away from the unit. You are responsible for asking appropriate questions and to ensure that you know what to do in case of an equipment alarm or malfunction.

For Family and Friends

Visiting Hours

Visitors can be good medicine for patients. Family members and friends are welcome to visit. However, patient care is our primary concern at William Beaumont Army Medical Center, and, in order to enhance the quality of care, specific visiting hours and regulations have been established for each unit. Visiting hours and regulations are available at the information desk on the main floor. Please follow these guidelines. If you need additional information, please check with the nurse on the unit.

Visiting Regulations

  • Visitors may not smoke in patient rooms or anywhere in the hospital, except the designated smoking areas.
  • Cell phones cannot be used in the hospital.
  • Visitors must dress appropriately and must wear shirts and shoes.
  • No more than two visitors are allowed at the bedside at one time. Visitors in semi-private rooms should be considerate of both patients.
  • People with colds, sore throats or any possibly contagious diseases should not visit patients. Visits should be kept short. Visitors should maintain a quiet environment and avoid unnecessary noise.
  • Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.
  • Liberal visiting arrangements may be made for families of surgical patients on the day of surgery.

Condition Reports

Any personal information about your diagnosis and treatment must come from your physician, and this information is only available to those persons whom you designate to receive it.

Driving Directions

You may obtain detailed driving directions to the Hospital by visiting our website at http://www.wbamc.amedd.army.mil/drivingdirections.aspx. Directions include a map and narrative.

Gifts for Patients

Visitors should check with the nurse before bringing gifts of food or drink to patients. Please check with the nurse to make sure your gift is appropriate for the patient's condition and planned tests and treatments. On the intensive care unit, please check with the unit staff regarding any gifts for patients.

Parking

Parking for patients and visitors is available at the third floor parking lot (Main Entrance Area). Parking is available 24 hours a day, seven days a week. All parking at William Beaumont Army Medical Center is free. Patients and visitors are cautioned not to park in reserved areas or certain designated areas. Please be sure to lock your car. If something happens which causes you to need assistance with your vehicle, please call Security at 569-2304. American Red Cross volunteers operate a limited patient transport service to and from the parking area and the hospital. This is done using a special golf cart type vehicle and the service is available in the parking lot located near the main entrance.

Waiting Areas

There are specially designated lounge areas for visitors on each patient floor and on the main floor in the lobby. Specific waiting areas have been designated for families of patients in the critical care units, the emergency department and surgery. During normal surgery hours, a volunteer is on duty in the surgery waiting room to keep family members informed about the progress of surgery.

Special Services

Out-of-Town Visitors

Accommodations for relatives and visitors from out-of-town are available at the numerous nearby hotels and motels. In some cases immediate family members are eligible to stay at the Fisher House located within walking distance from the hospital. For information regarding eligibility you may contact the Fisher House at 569-1860 or Social Work Services at 569-2833/2816 during normal duty hours or the Administrative Officer of the Day at 569-2121 after duty hours.

Retail Store (AAFES)

A small post exchange is located on the first floor of the Main Building, Room 1130. Get well cards and gifts for patients may be obtained here. The telephone number is 562-2151.

Chapel

The chapel is located on the first floor of the Main Building, Room 1167. Visitors are welcome to visit the chapel for worship services, prayer and meditation. You may contact the Chaplain's Office at 569-2235 for further information. Please notify the nursing staff if you wish to receive sacraments or a pastoral visit from a chaplain.

Mail

Volunteers deliver letters and packages for patients each morning. Letters and parcels that arrive after you have been discharged are forwarded to your home address. Stamps and stationery may be purchased in the post office located on the First Floor, Main Building.

Flowers (AAFES)

Volunteers or delivery personnel may deliver flowers to your room. Make sure people sending you flowers obtain prior approval from the nursing staff. Please, keep in mind that large plants and flowers are difficult to deliver and to remove upon discharge.

Newspapers

Newspapers may be purchased at the entrance to the hospital or on the first floor. Volunteers provide various periodicals and books. Periodicals are probably old issues. You may buy current periodicals at the Retail Store on the first floor across from the Dining Facility.

Notary Public

The services of a notary are available for eligible patients free of charge. For information call the Judge Advocate General's (JAG) Office at 569-2131.

Hearing Impaired

We have telephone devices for the hearing impaired. Please ask staff for assistance.

Interpreters

The hospital has access to interpreters and operator-assisted language interpretation services should a patient or family require it. Please ask a staff member for assistance.

Human Animal Bond Program

The Human Animal Bond (HAB) Program consists of informal patient visits by a HAB animal and their respective handler. The goal of the visit is to enhance the well being of the patient through direct contact and social interaction. This activity does not require a referral. However, professional healthcare workers can identify specific patients for visits. Call 569-2592 to schedule a visit.

Suggestions

You, the patient, are our number one customer. We seek suggestions on how to make your stay more pleasant. Before your departure, please complete the comment forms provided you by the staff. We welcome your input as opportunities to excel.

Hospital Bills and Insurance / Going Home

All patients should familiarize themselves with the hospital's rules, regulations, and billing procedures and charges. If there is a question about your eligibility for care or insurance coverage, a member of the Patient Administration Division will contact you or a member of your family while you are here. Information is needed in order to process your claims.

If You Have Health Insurance

We will need a copy of your identification card. We also may need the insurance forms that are supplied by your employer or the insurance company.

If you are a DOD beneficiary (Family Member of Active Duty, Retired Military, or Family Member of a Retired Military), you will be required to complete DD Form 2569, Third Party Collection Form, either at the time of your admission or during your stay with us. We will submit to your insurance company for payment for the care you received.

If you are not a DOD beneficiary, you or a family member must come to the hospital Treasurer's Office, Room 3240, 3rd Floor, prior to your discharge to make arrangements for the processing of your insurance claim. As a courtesy to you, WBAMC will process a claim to your insurance company, MEDICARE or MedicAid, as appropriate.

Your Discharge

When your doctor decides you are ready to leave the hospital, a discharge order will be written. You may want to make arrangements with a family member or friend to help you when it's time to go home. Medications you have been given often interfere with your ability to drive or operate machinery.

Checkout Time

The time that you may be allowed to go home will depend on many factors, such as the time your doctor writes the discharge order, availability of your medications, etc. The nursing staff will keep you informed about your discharge.

Personal Belongings

Collect all your belongings and double-check closets and drawers. If you have any valuables stored in the hospital safe contact the Treasure's Office at 569-2159 and they will bring your belongings to you; or you may choose to pick them up on your way out.

Discharge Instructions

Your doctor and your nurse will give you instructions about post-hospital care. If you have questions about your diet, activities or other matters, please be sure to ask.

Medical Records

Your medical record is used to document your condition, care and treatment. It provides information to other healthcare providers, to support hospital reimbursement and it can be used as a legal document. The Protected Health Information (PHI) contained in the medical record belongs to you and a copy will be provided to you upon request. If you come into possession of your medical record, you are responsible for ensuring it is promptly returned to the hospital for appropriate filing and maintenance. All medical records documenting care provided by any federal medical treatment facility are the property of the United States Government.

Advanced Directive

Making Tough Choices…

Recent medical advances have made it possible to maintain a person's life, in certain circumstances, by means other than the body's own natural processes. Some people have strong feelings about whether or not they would want such treatment if they were already terminally ill and there was little or no hope of getting well. For example, you might consider whether you want:

  • a machine outside your body to keep you breathing
  • tubes placed in your nose or stomach to give you food and/or fluids
  • dialysis to rid your body of waste products

In some cases, these and other treatments are considered to be "life sustaining." This means that under the circumstances, these treatments are not expected to improve your medical condition, but are expected to maintain you for a period of time in your current condition.

A patient must always give his or her consent for any treatment. As long as you have "decision making capability," nothing will be done that you have not agreed to. Sometimes, however, a patient's condition is such that he/she can no longer make informed decisions.

Under these conditions, your family and health care providers are best able to follow your wishes if you have stated them in writing while you were still capable of making choices for yourself. Such documents are called Advance Directives and there are two kinds:

  • A Living Will states that if you have a terminal condition, you give permission for life sustaining treatment to be withdrawn or withheld.
  • A Durable Power of Attorney for Health Care gives your permission for a person you name to make decisions about your health care when you can no longer do so yourself.

Remember…

  • These decisions are yours to make.
  • Our staff wants to follow your wishes.
  • You can change or revoke an Advance Directive at any time.
  • There are people who can help you.

We suggest that you talk to your loved ones about these choices. Let them know how you feel about such treatments.

If you have questions about your medical condition and what types of treatments might become necessary, ask your physicians to give you the facts and express your wishes to them.

You should give a signed copy of your advance directive to your primary physician. When you are admitted to any hospital, you should bring the signed advanced medical directive with you and a signed copy should be retained in your in-patient record. A copy of any durable power of attorney for health care should also be given to the person named as your surrogate decision maker.

If you are a patient on a medical or surgical unit, we suggest you ask for a chaplain to help you complete the forms and assist you in the decision making process. If you feel uncomfortable working with a chaplain, one of our discharge planners is glad to assist you.

If you are on a psychiatric unit, we still offer the same assistance. Our professional staff is prepared to hear your concerns, offer counsel, and assist you in making your wishes known.

A Patient's Bill of Rights

  1. Medical Care: A patient has the right to quality care and treatment consistent with available resources and generally accepted medical standards. The patient has the right to that care and treatment in a safe environment.
  2. Respect and Dignity: A patient has the right to considerate and respectful care, with recognition of his/her personal dignity.
  3. Privacy: A patient has the right to privacy concerning is/her own medical care program. Case discussions, consultations, examination and treatment are confidential. Those not directly involved in the patient's care must have the patient's permission to be present.
  4. Confidentiality: A patient has the right to expect that all communications and records pertaining to his/her care will be considered confidential, and release of such treatment information shall be only as authorized by current law and military regulations.
  5. Information: A patient has the right to obtain from his/her physician an explanation concerning his/her diagnosis, treatment, procedures and prognosis in terms the patient can be expected to understand. When it is not medically advisable to give such information to the patient, the information should be provided to appropriate family members or, in their absence, another appropriate person.
  6. Identity: A patient has the right to know, at all times, the identify, professional status, and professional credentials of health care personnel, as well as the name of the health care provider primarily responsible for his/her care.
  7. Communication: A patient has the right of access to people outside of the hospital by means of visitors, and by verbal and written communications when such visitations and communications will not interfere with the patient's treatment.
  8. Consent: A patient has the right to receive from his/her physician information in non-clinical terms necessary to give informed consent prior to the start of any procedure or treatment. Except in emergencies, such information for informed consent should include but not necessarily be limited to, the specific procedures of treatment, the medically significant risks, complications, and benefits involved; and the probable duration of incapacitation. When medically significant alternatives for care or treatment exist, or when the patient requests information concerning medical alternatives, the patient has the right to such information. The patient has the right to be advised if the hospital proposes to engage in or perform human experimentation affecting his/her care or treatment. The patient has the right to refuse to participate in such research projects.
  9. Refusal of Treatment: A patient has the right to refuse treatment to the extent permitted by law and existing government regulations, and to be informed of the medical and administrative consequences of his/her refusal.
  10. Transfer and Continuity of Care: A patient has the right to expect reasonable continuity of care. The patient has the right to know in advance what appointment times and physicians are available and where. The patient has the right to expect that the hospital will provide a mechanism whereby he/she is informed by his/her physician or a delegate of the physician of the patient's continuing health care requirements following discharge.
  11. Hospital Charges: A patient has the right to expect and receive a detailed explanation of his/her total bill, regardless of source of payment.
  12. Hospital Rules and Regulations: A patient has the right to be informed of the hospital rules and regulations that relate to visitor and patient conduct. Patients are entitled to information about the hospital's mechanism for the initiation, review and resolution of patient complaints.
  13. Pain Control: A patient has the right to appropriate evaluation and treatment of pain.

Patients with concerns or questions relating to their rights and/or responsibilities may contact the Patient Assistance Office, Room 3B5, Bradley Building Telephone 915 742-2692

A Patient's Bill of Responsibilities

In order to give you the best care possible, we need your help. By assuming the following responsibilities, you can contribute to your care in a positive way.

  1. Provisions of Information: You have the responsibility to provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health. A patient must promptly inform those treating him/her of any change in his/her condition or apparent adverse reaction to prescribed care.
  2. Understanding Treatment: You are responsible for informing your primary health care provider whether you clearly understand a contemplated course of treatment, what is expected of you, and to bring forward any doubts or questions at the time of treatment.
  3. Compliance with Prescribed Treatment: You are responsible for your actions if you refuse treatment or do not follow the practitioner's instructions.
  4. Respect and Considerations: You are responsible for being considerate of the rights of other patients and hospital personnel, the control of noise, the behavior of persons accompanying you, to include all family members. You are responsible for being respectful of the property of other persons and of the hospital. You must conduct yourself in a respectful proper manner.
  5. Medical Records: You are responsible for ensuring that your medical record is promptly returned to the hospital for appropriate filing and maintenance when the record is transferred by you for an appointment or consultation. All medical records documenting care provided by any federal treatment facility are the property of the United States Government.
  6. Hospital Rules and Regulations: You are responsible for following hospital rules and regulations affecting patient care and conduct. Regulations regarding smoking must be followed by all patients.
  7. Patient Complaints and Compliments: The patient has the responsibility to assist the hospital Commander in providing the best possible care to all beneficiaries. Patients’ recommendations, questions, complaints and/or compliments should be reported to the Patient Assistance Office, Room 3B5, Bradley Building, telephone 915 742-2692.
  8. Patient Safety: The patient as well as his/her visitors has the responsibility to report any unsafe situation that involves health care measures and/or the environment. These situations are to be reported to any staff member or the Patient Safety Manager, Room 10007, telephone 915 569-7233 or 915 569-3426 immediately.

Patients with concerns or questions relating to their rights and/or responsibilities may contact the Patient Assistance Office, Rm 3B5, Bradley Building Telephone 915 742-2692

Patient and Community Education

William Beaumont Army Medical Center is committed to the quality of your life and offers a wide variety of classes, programs and support groups to help you get well and stay healthy.

In order to assist you, we offer classes or programs in the following areas:

  • Asthma Education
  • Breast Cancer Support Group
  • Caring and Sharing Cancer Support Group
  • Cardiac Catheterization
  • Cardiac Rehabilitation
  • Chemical Dependency
  • Diabetes Management
  • Freedom from Smoking, FreshStart
  • Home IV Antibiotic Therapy
  • Low Back School
  • Natural Family Planning
  • Nutrition Education
  • Prenatal Expectant Parent Classes
  • Super Sibling Classes
  • Stress Support Groups

The hospital also offers community health education programs such as developmental pediatric screenings, hearing loss programs, adult CPR, and a grief support group. If you would like to know more about any of these programs, please call 915 569-3466 at the hospital, and you will be directed to the appropriate department.

Important Numbers (within our Hospital)

Admin Officer of the Day (AOD)
915 742-2121
Admissions
915 569-2526
ATM (FBFCU) across from Retail Store
915 562-1172
Treasurer / Cashier
915 569-1591 / 1199
Ethics Referral (Chaplains Office)
915 569-2235
Flower Shop (AAFES) (No deliveries)
915 562-5633
Food Service
Contact staff
Fort Bliss Federal Credit Union (FBFCU)
915 562-1172
Health Benefits
915 569-2354 / 2543
Housekeeping
Contact staff
Information (Hospital)
915 742-2121
Patient Administration
915 569-2526
Patient Accounts
915 569-2159
Patient Assistance Office
915 742-2692 / 2508
Patient Safety Manager
915 569-7233 / 3426
Retail Store (AAFES)
915 562-2151
Security
915 569-2304
Social Services / Discharge Planning
915 569-2833 / 2816
Spiritual Care
915 569-2235
Volunteer Services (Book Cart)
915 742-2483

WBAMC Television Channels

2
XEPM (Mexico)
3
Varies - Inspirational
4
KDBC (CBS)
5
Varies - Inspirational
6
XHIJ (Mexico)
7
KVIA (ABC)
8
Patient Education / Staff Education
9
KTSM (NBC)
10
WBAMC TV Bulletin Board
11
Patient / Staff Education
12
Religious Services from WBAMC Chapel
13
KCOS (PBS)
14
KFOX (FOX)
15
E!
16
Health & Sciences Television Network (HSTN)
17
TBS
18
ESPN
19
Cartoon Network
20
Discovery Channel
21
TNT
22
CNN Headline News
23
CNN
24
Scifi
25
Lifetime
26
Movies and Patient Education from SWANK
27
XHIJ el canal de las noticias (Juarez Mexico 44)
28
KINT Univision (El Paso Spanish Ch 26)
29
GEMS Patient Education
30
KQYO Spanish (soon to come)
31
Readiness Division Emergency Instructions
35
GEMS Medical Network

Changes to the Guide to Guest Services

Please share any changes or concerns with this publication with:

(915) 569-4377
(915) 569-2757 (fax)

This publication may also be viewed and printed from the WBAMC Website: http://www.wbamc.amedd.army.mil